Terms of business

1. Who we are

Greylatch Property Services is a trading name of Silver Shark Capital Ltd, registered in England & Wales, company no. 13288431, registered office 36 Beechmont House, 5 Fairmont Road, Rainham, RM13 8SF. These terms apply to all work we quote for and carry out.

2. Quotes

Our quotes are fixed prices for the work described and are valid for 30days. If we find something that needs extra work, we'll tell you and agree a price before doing it. We don't charge for anything you haven't agreed.

3. Booking and access

A job is booked once you accept the quote (agents and businesses: with a purchase order or written approval). You agree to give us safe access at the booked time, with water and electricity available where the work needs it.

4. Cancelling

You can cancel or move a booking free of charge up to 48 hours before the booked time. If you cancel later, or we can't get in when we arrive, we may charge a call-out fee of £60.

Your right to cancel as a consumer.If you book as a private individual (not a business) away from our premises or online, you have 14 days from accepting the quote to cancel for any reason, under the Consumer Contracts Regulations 2013. If you ask us to start within those 14 days and then cancel, you'll pay for the work already done. Once the work is fully finished, the right to cancel ends. To cancel, contact us in writing using the details on our contact page.

5. Paying

We accept bank transfer, debit and credit card, and online payment links. Private customers pay within 7 days of the invoice; agents and businesses within 30days unless we've agreed otherwise in writing. For larger jobs we may ask for a deposit, which will be shown on the quote. We may charge statutory interest on business invoices paid late.

6. Our work

We carry out work with reasonable care and skill, using suitable materials. We photograph work before and after, and keep those photos with the job record.

Cleaning guarantee.If something on an end-of-tenancy or deep clean has been missed, tell us within 48 hours and we'll come back and put it right free of charge.

Repairs.If a repair we've done fails within 3 months through our workmanship, we'll fix it at no charge. This doesn't cover wear and tear, misuse, or parts supplied by you.

7. Keys

Keys we hold are logged against the job, labelled with a code rather than an address, and returned the same day unless agreed otherwise.

8. Liability

We're responsible for loss or damage we cause through our own negligence. We're not responsible for existing faults, hidden defects we couldn't reasonably have known about, or indirect losses such as loss of rent. Nothing in these terms limits liability that can't be limited by law, or your statutory rights as a consumer.

9. Complaints

If you're not happy, tell us as soon as possible and give us the chance to put it right. We aim to reply to complaints within 5 working days.

10. Law

These terms are governed by the law of England and Wales.